Versand
This Shipping Policy applies to orders placed through petalandpupy.shop.
1. Free Standard Shipping
petalandpupy.shop provides free standard shipping on all eligible orders.
No separate standard shipping fee will be added to eligible orders during checkout.
If an optional premium, express, or special delivery service is offered, any additional charge will be clearly displayed before the order is submitted.
2. Estimated Delivery Time
The estimated delivery time for standard shipping is:
15 to 20 days
The estimated period begins after the order has been successfully confirmed and payment authorization has been completed.
The 15-to-20-day estimate includes normal order preparation and transportation time unless the order confirmation states otherwise.
Delivery dates are estimates rather than guaranteed deadlines, except where a binding delivery date has been expressly agreed.
3. Order Processing
Orders are reviewed before dispatch to confirm:
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Payment authorization
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Product availability
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Shipping information
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Fraud-prevention checks
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Order accuracy
Orders may not be processed or dispatched on weekends or public holidays.
During promotional periods, seasonal peaks, or unusually high order volumes, processing may require additional time.
If a material delay occurs, we may notify the customer using the contact details provided with the order.
4. Order Confirmation
After placing an order, the customer should receive an order confirmation at the email address provided during checkout.
The confirmation normally includes:
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Order number
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Products ordered
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Product quantities
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Billing information
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Shipping information
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Amount paid
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Selected delivery method
Customers should review the confirmation promptly and contact us if any information is incorrect.
Contact:
5. Shipping Confirmation and Tracking
Where tracking is available, a shipping confirmation or tracking notification will be sent after dispatch.
Tracking information may require time to become active after the carrier receives the shipment.
A temporary lack of tracking updates does not necessarily mean that a parcel has been lost. International or cross-border shipments may have periods during which tracking is not updated while the parcel moves between logistics facilities.
6. Delivery Locations
We deliver to locations made available during checkout.
An order cannot be completed where the submitted destination is not supported by the available delivery services.
Customers must provide an address where delivery can reasonably be completed.
We may be unable to deliver to:
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Incorrect or incomplete addresses
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Certain restricted areas
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Some post-office boxes
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Freight-forwarding locations
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Locations affected by carrier restrictions
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Destinations where delivery would violate applicable law
7. Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information, including:
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Recipient name
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Street name
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Building number
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Apartment or unit number
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Postal code
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City
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Country
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Telephone number where requested
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Email address
Customers should contact us immediately after placing an order if an address is incorrect.
We cannot guarantee that an address can be changed after an order enters processing or has been dispatched.
8. Address Changes
Address-change requests must be sent to:
Please include the order number and the complete corrected address.
An address change is effective only after we confirm that it has been accepted.
Once a parcel has been transferred to the carrier, the carrier may be unable to redirect it.
Additional costs caused by an incorrect address may be charged to the customer only where permitted by law and where the customer is responsible for the error.
9. Multiple Parcels
An order containing multiple products may be dispatched in more than one parcel.
Products may arrive on different dates because of:
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Product availability
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Fulfillment locations
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Parcel-size restrictions
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Carrier routing
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Safety or packaging requirements
Customers will not be charged additional standard shipping fees because an order is divided into multiple parcels.
10. Delivery Delays
Delivery may be delayed by circumstances including:
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Severe weather
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Public holidays
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Customs processing
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Border inspections
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Carrier congestion
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Transportation disruption
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Strikes
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Natural disasters
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Government action
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Security inspections
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Exceptional order volume
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Incorrect delivery details
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Failed delivery attempts
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Events outside reasonable control
Where a delay becomes significant, customers may contact us for assistance.
Mandatory consumer rights concerning delayed or failed delivery remain unaffected.
11. Customs, Taxes, and Import Charges
Depending on the shipping origin, destination, product value, and applicable law, an order may be subject to customs procedures, import taxes, duties, or handling charges.
Charges collected by petalandpupy.shop will be shown during checkout.
Where a government authority or carrier lawfully imposes a charge that was not collected during checkout, responsibility for that charge will be determined by the applicable delivery terms and mandatory law.
We will not intentionally add undisclosed petalandpupy.shop shipping fees after an order has been placed.
12. Delivery Attempts
The carrier may:
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Deliver the parcel to the address
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Leave the parcel in an authorized safe location
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Deliver it to a neighbor where legally permitted
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Deliver it to a collection point
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Attempt redelivery
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Request collection from a carrier facility
Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s stated period.
13. Unclaimed, Refused, or Undeliverable Parcels
A parcel may be returned to the sender if:
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The address is incomplete or incorrect
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Delivery is refused
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Delivery attempts are unsuccessful
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The customer does not collect the parcel
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The carrier cannot access the delivery location
Customers should contact us if tracking indicates that a parcel is being returned.
Refusing or failing to collect a parcel does not automatically constitute a valid exercise of the statutory right of withdrawal. A withdrawal statement should also be sent to info@petalandpupy.shop.
Any deduction for additional costs will be made only where permitted by applicable law.
14. Lost Parcels
A parcel may be treated as potentially lost where:
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Tracking shows no movement for an unusually long period
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The carrier confirms loss
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The parcel is marked delivered but cannot reasonably be located
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The estimated delivery period has passed by a substantial amount
Customers should contact:
Please include:
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Order number
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Recipient name
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Delivery address
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Tracking number
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Description of the issue
We may ask the carrier to open an investigation.
Depending on the result and applicable law, we may provide a replacement, refund, or another appropriate remedy.
15. Parcels Marked as Delivered
If tracking shows delivery but the customer cannot locate the parcel, the customer should:
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Check the delivery address
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Check entrances and safe locations
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Ask household members
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Ask nearby neighbors
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Check for a carrier notice
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Contact the carrier
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Contact us promptly
We will provide reasonable assistance in investigating the delivery.
16. Damaged Parcels
Customers should inspect the parcel and products after delivery.
If a parcel or product arrives damaged, contact:
Please provide:
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Order number
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Clear photographs of the outer packaging
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Clear photographs of the shipping label
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Clear photographs of the damaged product
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A description of the damage
Customers should retain the packaging until the issue has been reviewed.
Statutory rights concerning damaged or defective products remain unaffected.
17. Risk of Loss
For consumer purchases, the risk of accidental loss or accidental damage generally transfers to the customer only when the customer, or a third party designated by the customer other than the carrier, physically receives the products.
This does not apply in the same manner where the customer independently appoints a carrier that was not offered or identified by us, subject to applicable law.
18. Order Cancellation
Customers should request cancellation as soon as possible by contacting:
Cancellation cannot be guaranteed after processing or dispatch has begun.
Where an order cannot be cancelled before shipment, the customer may exercise any applicable statutory right of withdrawal after delivery.
19. Returns
Shipping an item back to us is governed by the Return and Refund Policy.
Customers should not return products to an address shown on the original parcel without first reviewing the return instructions.
20. Contact
For shipping, tracking, address, delivery, or damaged-parcel questions, contact:
petalandpupy.shop
Email: info@petalandpupy.shop
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