AGB

 

These Terms of Service govern access to and use of petalandpupy.shop, including purchases made through the website.

By accessing the website or placing an order, the customer agrees to these Terms of Service. Mandatory consumer rights under German and European Union law remain unaffected.

1. Website Operator and Contact

Website:

petalandpupy.shop

Customer service email:

info@petalandpupy.shop

2. Scope

These Terms apply to:

• Website visitors

• Customers

• Account holders

• Individuals placing or attempting to place an order

• Individuals communicating with customer support

• All purchases made through petalandpupy.shop

Conflicting customer terms do not apply unless expressly accepted by us in writing.

3. Eligibility

Customers must have the legal capacity required to enter into a purchase contract.

A customer placing an order on behalf of another person or organization confirms that the customer has authority to act for that person or organization.

The website must not be used for fraudulent, unlawful, abusive, or unauthorized purposes.

4. Products

petalandpupy.shop sells women’s fashion products, which may include:

• Dresses

• Mini dresses

• Jeans

• Skirts

• Fitted trousers

• Tops

• Seasonal clothing

• Fashion accessories

• Other related products displayed on the website

Product availability may change without notice.

We make reasonable efforts to display product descriptions, measurements, materials, colors, and images accurately. However:

• Colors may vary because of screen settings and lighting

• Measurements may vary slightly because of manufacturing methods

• Product packaging may change

• Minor non-material differences may occur between production batches

Customers should review product information and size guidance before ordering.

5. Prices

Product prices are displayed on the website in the currency shown during browsing or checkout.

The final price payable is displayed before the customer submits the order.

Unless otherwise indicated:

• Applicable taxes included by us are reflected in the checkout price

• Free standard shipping applies to eligible orders

• Optional premium services may involve additional charges if offered

• Discounts cannot be applied after an order is completed unless we agree otherwise

Obvious pricing, calculation, or typographical errors do not create a right to purchase at an incorrect price. If an error affects an order, we will notify the customer and offer cancellation or purchase at the corrected price where legally permitted.

6. Placing an Order

Products displayed on the website generally constitute an invitation to place an order rather than a binding offer by petalandpupy.shop.

By submitting an order, the customer makes a binding offer to purchase the selected products.

After the order is submitted, the customer may receive an automated acknowledgment confirming that the order was received. An automated acknowledgment does not necessarily constitute acceptance unless it expressly states that the order has been accepted.

A purchase contract is formed when we:

• Send an express order-acceptance confirmation,

• Send a dispatch confirmation, or

• Dispatch the products,

whichever occurs first.

7. Order Acceptance and Rejection

We may reject or cancel an order where legally permitted, including where:

• A product is unavailable

• Payment is not authorized

• Information provided is incomplete or incorrect

• Fraud or unauthorized activity is suspected

• A pricing or product-information error occurred

• The order violates purchase limits

• Delivery is unavailable to the submitted address

• Fulfilling the order would violate applicable law

If payment has already been collected for a cancelled order, the relevant amount will be refunded.

8. Payment

Available payment methods are displayed during checkout.

Customers confirm that:

• Payment information is accurate

• They are authorized to use the selected payment method

• Sufficient funds or credit are available

• The transaction is not fraudulent or unauthorized

Payment providers may conduct security checks, authentication, or fraud screening.

We are not responsible for delays caused by a bank, card issuer, or payment provider, except where responsibility cannot legally be excluded.

9. Shipping and Delivery

All eligible orders receive free standard shipping.

The estimated delivery time is 15 to 20 days, subject to the Shipping Policy.

Delivery estimates are not guaranteed deadlines unless expressly confirmed as binding.

Customers are responsible for providing a complete and accurate delivery address.

For consumer purchases, the risk of accidental loss or damage generally passes to the customer when the customer, or a designated third party other than the carrier, physically receives the products.

10. Delays

Delivery may be affected by circumstances outside reasonable control, including:

• Carrier delays

• Customs or border processing

• Severe weather

• Public holidays

• Transportation disruption

• Strikes

• Natural disasters

• Government action

• Security checks

• Incorrect delivery information

• Exceptional order volume

We will provide reasonable assistance where an order is materially delayed.

Mandatory rights relating to late or failed delivery remain unaffected.

11. Right of Withdrawal, Returns, and Refunds

Eligible consumers may have a statutory 14-day right of withdrawal.

Withdrawal, return, and refund procedures are explained in the Return and Refund Policy published on petalandpupy.shop.

The Return and Refund Policy forms part of these Terms.

Nothing in these Terms limits mandatory rights concerning:

• Withdrawal

• Defective goods

• Non-conforming goods

• Failed delivery

• Refunds

• Replacement or repair

• Price reduction

• Damages where legally available

12. Product Conformity and Statutory Warranty

Products must conform to the purchase contract and applicable legal requirements.

If a product is defective or does not conform to the contract, the customer may have rights including:

• Repair

• Replacement

• Price reduction

• Termination of the purchase contract

• Refund

• Damages where legally available

Statutory consumer rights cannot be excluded by these Terms.

Any commercial guarantee offered for a particular product is additional to statutory rights and does not replace them.

13. Customer Accounts

Customers may be able to create an account.

Account holders are responsible for:

• Providing accurate information

• Maintaining the confidentiality of login credentials

• Restricting access to their devices

• Informing us of suspected unauthorized access

• Ensuring account activity complies with these Terms

We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, comply with law, or investigate misuse.

14. Promotions and Discount Codes

Promotional offers may be subject to:

• Eligibility conditions

• Minimum purchase requirements

• Validity periods

• Product exclusions

• Geographic restrictions

• Usage limits

• One use per customer or order

Promotions have no cash value unless required by law.

Discount codes must be entered before completing checkout. Multiple promotions may not be combined unless expressly permitted.

15. Intellectual Property

The website and its contents may include protected:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Designs

• Videos

• Website layouts

• Software

• Databases

• Trade names

These materials may be owned by or licensed to petalandpupy.shop.

Users may access the website for personal, non-commercial shopping purposes. Users must not copy, reproduce, distribute, modify, scrape, publish, sell, exploit, or create derivative works from protected content without authorization, except where permitted by law.

16. Reviews and User Content

Where customers submit reviews, photographs, comments, or other content, they confirm that:

• The content is accurate to the best of their knowledge

• They have the right to submit it

• It does not violate another person’s rights

• It is not unlawful, defamatory, threatening, deceptive, or abusive

• It does not contain malware or unauthorized advertising

We may moderate or remove content where legally permitted and reasonably necessary.

Customers retain ownership of their original content but grant us a non-exclusive right to display and use submitted content for operating and promoting the store, subject to applicable law and stated privacy choices.

17. Prohibited Uses

Users must not:

• Violate applicable law

• Commit or facilitate fraud

• Submit false identity or payment information

• Interfere with website security

• Introduce malware or harmful code

• Attempt unauthorized access

• Scrape or harvest data unlawfully

• Infringe intellectual-property rights

• Harass customers, staff, or third parties

• Use the website to distribute spam

• Circumvent purchasing or security restrictions

• Resell products through deceptive or unauthorized practices

18. Third-Party Services and Links

The website may use or link to third-party services, including:

• Shopify

• Payment providers

• Delivery carriers

• Social-media platforms

• Analytics services

• Marketing services

Independent third-party services are governed by their own terms and privacy practices.

We are not responsible for independent third-party content or services except to the extent liability cannot legally be excluded.

19. Website Availability

We aim to keep the website available and accurate but do not guarantee uninterrupted access.

The website may be temporarily unavailable because of:

• Maintenance

• Security updates

• Technical faults

• Hosting interruptions

• Events outside reasonable control

We may update, modify, suspend, or discontinue website features where legally permitted.

20. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

We remain fully liable for:

• Intentional misconduct

• Gross negligence

• Injury to life, body, or health caused by negligence

• Fraudulent concealment of a defect

• A guarantee expressly assumed by us

• Liability under mandatory product-liability law

For damage caused by slight negligence involving an essential contractual obligation, liability is limited, where legally permitted, to reasonably foreseeable damage typical for the contract.

An essential contractual obligation is an obligation whose performance is necessary for proper performance of the contract and on which the customer may ordinarily rely.

Mandatory consumer rights remain unaffected.

21. Events Outside Reasonable Control

We are not responsible for a failure or delay caused by events outside our reasonable control, provided that mandatory legal responsibilities remain unaffected.

Such events may include:

• Natural disasters

• War or civil disturbance

• Epidemics

• Government restrictions

• Carrier network disruption

• Customs shutdowns

• Strikes

• Power or internet failure

• Cyber incidents not caused by our failure to use reasonable safeguards

We will take reasonable steps to reduce the impact of such events.

22. Termination or Restriction

We may restrict access to the website where a user materially violates these Terms, threatens website security, engages in fraud, or uses the service unlawfully.

Termination does not affect rights and obligations arising before termination.

23. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective.

The invalid provision will be interpreted or replaced to the minimum extent necessary to achieve a lawful result that most closely reflects its intended commercial purpose.

24. No Waiver

Failure to enforce a provision does not constitute a permanent waiver of that provision or any other right.

25. Governing Law

These Terms and purchase contracts are governed by German law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

For consumers residing outside Germany, this choice of law does not deprive the consumer of mandatory protection provided by the law of the consumer’s habitual residence.

Mandatory rules concerning jurisdiction remain unaffected.

26. Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration body unless participation becomes mandatory under applicable law.

Customers are encouraged to contact info@petalandpupy.shop first so that we may attempt to resolve the matter directly.

27. Changes to These Terms

We may update these Terms to reflect changes in:

• Law

• Business operations

• Website functionality

• Products

• Security requirements

• Payment or delivery services

The version in force when an order is placed normally governs that order unless a mandatory legal rule requires otherwise.

28. Contact

Questions regarding these Terms may be sent to:

petalandpupy.shop

Email: info@petalandpupy.shop